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Magazine Cover Image
New edition: Check Out HM’s September Edition

North America Hotel Guest Satisfaction Index Study

The US Grant a Luxury Collection Hotel San Diego
Operate

JD Power: High-end segments see guest satisfaction improvement

Higher room rates, longer stays and fewer trips put focus on quality of guestrooms and maintenance.
Esther Hertzfeld Jul 16, 2024 7:00am
Grand Wailea A Waldorf Astoria Resort

JD Power: Hiring spree pays in customer satisfaction

Jul 26, 2023 8:00am

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