Oracle has introduced advanced self-service capabilities for its Oracle Simphony Kiosk, which is designed to give hospitality operators greater flexibility in how they engage guests and manage orders.
The latest hardware update includes a new feature for the Workstation 8 that allows the screen to flip from staff-operated order-taking mode to guest-facing self-service. This enhancement is designed to enable operators to deploy grab-and-go, pre-order or scan-and-go service models tailored to their venue type and customer flow. With these new capabilities, restaurants, hotels, casinos and cruise ships can streamline order processing, reduce wait times and optimize operational efficiency, according to the Austin, Texas-based company.
“Agility, speed, and ease of service are more essential than ever in turning customers into lasting and loyal fans of your brand,” Alex Alt, EVP and general manager, Oracle consumer, high tech, manufacturing, TT&L, professional services, said in a statement. “With Oracle Simphony Kiosk we’re continuing to provide our customers the modern technology and experiences needed to delight their own customers.”
Designed to adapt to diverse hospitality settings, the Oracle Simphony Kiosk has a modern interface and point-of-sale integration. Compact countertop models are designed for restaurants and hotel lobbies, supporting quick-service and grab-and-go options. The dual-purpose Workstation 8 aims to add further flexibility, allowing operators to toggle between self-service and staff-assisted ordering during peak and off-peak hours.